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Malta vs. Call Centres 

To attract this global business to Malta, it was of utmost importance to show the high level of customer service orientation, good language skills and strong sales and work ethic in Malta's current and future work force.   Having proved this highlights Malta as a world-class service centre.

Malta's flexible and well-educated people, language skills, and cost advantage over Western Europe makes us an ideal location for Call Centres which require not just telephone agents but employees with thorough product knowledge.

Ideal candidates for such projects would need to have exemplary telephone manners, excellent customer care skills and to an extent, good sales and negotiation techniques.

Answering client queries, keeping them satisfied is only a part of call centre targets - informing clients re new products, up selling and reaching sales targets have now also become a part of the job.  Within a 3 minute telephone call (sometimes even less), the call centre agent will have to introduce him/herself and the company, making sure to grab client interest upon initial impact and then give information about any relevant product.  Product knowledge, the way one sells himself and the company and the tone of self confidence in one's voice play an essential part in whether the call would be successful or not. 

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MHCS offers various training courses:

• Managing Customer Care.

• Management and Supervisory Skills Workshop, incorporating leadership skills, communication, motivation and team building

• Leadership by Motivation

• Teambuilding.

• Training the Trainers.

• Customer Care.

• The Role of the Professional Receptionist