QUALITY AUDITS:

Of all quality audits, the Mystery Guest method is the one that gives the truest and most factual account of the standards being provided in an establishment at a a given moment in time.  No matter how genuine and watchful management may be, their very presence in the establishment or their absence from it, can have a distorting effect on the psyche of the staff; the mystery guest method captures the staffs performance and actual standards being provided at any given moment in time.  Furthermore. it gives a fairly accurate indication of the general character and culture of the establishment which many believe reflects the performance of its management.

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